3-5 QERSHOR 2024


Verifications of Call-Center companies

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The Information and Data Protection Commissioner has conducted several verifications of call center companies on implementation of Law No. 9887, dated 10.03.2008 “On personal data protection”, as amended.

Those companies, which in terms of the above mentioned Law are controllers, have a legal obligation to notify to the Commissioner for personal data processing.

The Commissioner Office has identified 278 subjects which exercise their activity in the territory of the Republic of Albania.

In the period march – april 2015, the Commissioner Office has conducted administrative investigations in some companies of this sector. At the end of the respective procedures, were found violations of legal obligation of the Data Protection Law. This initiative is the result of the submitted complaints by data subjects. In conclusion, the Commissioner office has decided to fine 17 call center companies.

These administrative investigations of the Commissioner were carried out in the fulfillment of the cooperation agreement with the Italian DPA, signed in February 2015.